Cookie Policy
We collect information about our customers via server logs, cookies, order forms and competitions. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The information collected in this way can be used to identify you unless you modify your browser settings. None of our cookies store any credit/debit card information nor password details.
The below information explains the cookies we use and why.
STRICTLY NECESSARY
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
|
SESESSIONID |
This cookie belongs to ePublishing, a CMS, workflow and analytics software. It is used to track views against metering. |
|
csrf_token |
This cookie is used by Cloudflare to identify trusted web traffic. |
|
us_chosenSubsite_V6 |
This is used to keep the user on a subsite once they have select it from the international overlay. |
|
JSESSIONID |
General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. |
|
chumewe_user |
This is a THG cookie. It stores a user ID. Need devs to select correct cookie. |
|
ESESSIONID |
This cookie belongs to ePublishing, a CMS, workflow and analytics software. It is used to track views against metering. |
|
NSC_xxxxxxxxxxxxxxx |
This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience. |
PERFORMANCE COOKIES
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. By using our website, you agree that we can place these type of cookies on your device
|
_csrf |
This cookies contains a CSRF value that guards against malicious users impersonating legitimate users |
|
thgUserId |
Used to unify sessions that happen across a single user if they are not logged in. |
|
_gid |
This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid |
|
thgUserId |
Used to unify sessions that happen across a single user if they are not logged in. |
|
_ga_xxxxxxxxxx |
This cookie name is associated with Google Universal Analytics. |
|
chumewe_sess |
This is a THG cookie. It stores a session ID. Need devs to select correct cookie. |
|
_ga |
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. |
|
gaVisitId |
Used in the GA settings variable to assign the unique identifier to the user’s session. |
|
_tt_enable_cookie |
This is a TikTok cookie, used to collect data about behaviour and purchases on sites and measure the effect of advertising. |
FUNCTIONALITY COOKIES
These cookies allow our website to remember choices that you make (such as your user name, language, or the region you are in), and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. By using our website, you agree that we can place these type of cookies on your device.
|
lpTestCookie |
This cookie name is associated with the LivePerson chat sofware used to enable live chat on a website. It is a pattern type cookie which uses a unique identifier for each page. It appears to test whether or not the browser is set to accept first party cookies. |
|
LPVID |
This cookie name is associated with software from LIvePerson, which enables website owners to add online chat funcitonality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier. |
|
locale_V6 |
This is a THG cookie, presumably used to keep track of the locale the user is using. |
|
LPSID-nnnnnnnn |
This is a pattern type cookie associated with software from LivePerson which enables online chat functionality with site visitors. This cookie appears to be a unique session identifier. |
Third Party
|
||||||||||||||
TARGETING AND ADVERTISING COOKIES
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed by advertising networks or affiliates with our permission. They remember that you have visited a website and that this information is shared with other organisations such as advertisers.
By using our website, you agree that we can place these type of cookies on your device. If you would like to disable any of these cookies, please see the table below and the section below headed 'How to Restrict or Block Cookies' for further details.
|
_fbp |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
|
_gat_UA-XXXXXX-X |
Google Analytics Cookies |
|
_gcl_au |
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
Third Party
www.facebook.com
This domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
For further information about how Facebook address data privacy, please follow the link below:
http://www.facebook.com/about/privacy/
Twitter is a social networking website. This website uses Twitter plug-ins to allow you to tweet about the page and products. These plug-ins store third party Twitter cookies on your machine which we do not have any control over. For further information about how Twitter address data privacy, please follow the link below:
https://twitter.com/privacy
_utma
_utmb
_utmz
guest_id
k
pid
HOW TO RESTRICT OR BLOCK COOKIES
If you wish to restrict or block the cookies which are set by our website you can do this via either OneTrust's Cookie Management Platform provided or through your your browser settings. The 'Help' function within your browser should tell you how. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visitwww.allaboutcookies.org.
However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
